FAQ

Frequently asked questions

How much is shipping within Australia?

Postage is based on weight and length of items. All orders are sent via Australia Post with tracking included.



When are orders posted?

Orders are sent out Monday, Wednesday and Friday mornings. Therefore, if your order is received on a Monday afternoon for example, it will be posted on the Wednesday morning. If you require it to be posted urgently, please add a message to your order.



Do you offer a pick up service?

Yes! Pick up is available from Eumundi Markets every Wednesday and Saturday between 8 am to 1 pm. Just select the pick up option when choosing your shipping method upon checkout.



Do you ship internationally?

Yes we do. International shipping is via Australia Post and is set by weight of order for up to 5kgs. This fee varies depending on the country, simply add to your cart and the fee will be calculated upon checkout. Delivery can take anywhere from 1 to 3 weeks depending on your location. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.



Do you wholesale?

Yes we do, please contact me via email eumundikids@gmail.com or phone me on 0408-409596.



What is your refund policy?

Applicable 14 days from date of purchase excluding all shipping costs. Customer service is one of our priorities, if you are not completely satisfied, please contact us to discuss.

Customer is responsible for the return postage fee if applicable.



Why is my balloon ball not round?

It is important to ensure the balloon is a 30 cm balloon which are available worldwide at department stores, party shops and local convenient stores.

If the balloon cover is slightly pear shape it means you haven’t inflated hard enough.

Be assured it will not burst the cover, just another puff and it will convert to a round shape.



What we offer?

We offer a large range of lightweight, handmade, machine washable, fun, entertaining, educational, relaxing goods along with a large range of Sensory Items. Our products will ensure your family enjoyment and take the stress out of entertaining the kids when traveling on holidays.



Why Choose Us?

Eumundi Kids has a clear understanding of what our customers would like to see, and, on our part, we love working on achieving our customer's expectations, as well as thinking of new ideas to keep it fresh, vibrant, but most of all, fun and safe.



Our Standards

  • Australian Handmade
  • A+ Quality
  • Machine Washable
  • Lightweight and Durable